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E-mail: "Delivery has failed to the following recipient"
E-mail: "Delivery has failed to the following recipient"

First aid when your e-mail from ABOSS doesn't reach the recipient.

Geertje avatar
Written by Geertje
Updated over a week ago

It's very easy to send contracts or invoices or guest lists via ABOSS, via your own User account and the e-mail address you use for this.

But it might happen when sending e-mails via ABOSS, that you'll get an e-mail back saying: "Delivery has failed".

There are a few possible causes for this. Let's go through them to see how we can fix it.

Incorrect e-mail address

Obviously the first solution might be to check if the e-mail address is correct. Perhaps you've made a mistake when adding the e-mail address.

If you are sure it's correct, the following solutions might help you.

DNS settings

By default, recipients will receive the e-mail from no-reply@a-boss.net. This is the case if your domain verification has not been setup yet. Read how to setup domain verification.

If you did start this proces, check out the options below.

Incorrect settings

If you already have done this, there might be something incorrect with your settings. Check if they are correct (or let someone do it for you) and check if you've taken all the steps in the article above.

Different domain

The DNS settings only work for the domain(s) you've set. For example, if you've set the DNS setting for @thisisdomainnumber1.com, you won't be able to send e-mails from @thisisdomainnumber2.com. The settings for the second domain-name need to be set separately. If not; you will get this delivery failed-e-mail.

SPAM-filter recipient

It's a common question: Have you checked your spam-box? But do so, the recipient might have bounced your e-mail from their inbox.

If you can send mails to other recipients, and you are sure the e-mail address is correct, let the recipient check their spam box and / or their IT-specialist for the SPAM-filter settings. It might be too restrictive.

Other

If the solutions suggested above haven't worked, you can always contact us via Support Chat, or you can forward the error to support@a-boss.net.

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