Troubleshooting Why Your Events Aren’t Showing on Your Website
Step-by-step guide to resolve issues with event display from your ABOSS Calendar.
Displaying your events on your website is a powerful tool to maximize the value of your ABOSS Calendar. However, it can be frustrating when your events aren’t showing up as expected. This article walks you through troubleshooting steps to identify and fix common issues.
Table of Contents
Set Events to Public
IDs Filled Out Correctly in Wordpress
Authentication Token
User Permissions
Only Dates One Year Ahead Are Shown
Still Having Issues?
1. Set Events to Public
The most common mistake—and easiest solution—is ensuring your event is set to public. To check:
Open the event in question.
At the bottom left, verify if the event is set to public.
If the event is not public, it won’t appear on your website. Switch it to public, then refresh your website. This process may take a few moments, and you can try force updating the page.
2. IDs Filled Out Correctly in Wordpress
If you are using Wordpress, the next step is to ensure the correct IDs are set up, based on whether you're using the Agency or Artist environment.
For Agency Users
If your URL includes "agency.a-boss.net", follow these steps:
Log in to ABOSS.
You will need both the Agency ID and the Project ID.
Find your Agency ID in the URL (look for it in the web address).
Find the Project ID by navigating to Office > Project Management.
The Project ID is listed before the project name.When using the ABOSS WordPress plugin, ensure you've selected the Agency system and entered both the Agency ID and the Project ID.
For Artist Users
If your URL includes "artist.a-boss.net", follow these steps:
Log in to ABOSS.
You only need the Artist ID.
Find your Artist ID in the URL (it appears after the word "projects/").
When using the ABOSS WordPress plugin, ensure you've selected the Artist system and entered the Artist ID.
3. Authentication Token
Make sure the Authentication Token is correct. For more details on how to get your Auth Token, see this article.
The Authentication Token is tied to a user with the appropriate permissions. If this user loses permissions or is deleted, the events may disappear from the website. If your events disappear suddenly, there’s a good chance the user with the auth token was removed or lost access.
To fix this, use another user’s token with proper permissions.
4. User Permissions
After confirming the above, check if the user providing the Authentication Token has the correct permissions for the project. At a minimum, the user must have View permissions for events.
5. Only Dates One Year Ahead Are Shown
By default, the plugin only shows events within the next year. If you need to extend this range, it requires a small code modification. Don’t worry, it’s simple!
Manually edit this file on your server:
events.php.Change the following line to adjust the number of days:
$to = date('Y-m-d', strtotime(date("d-m-Y", time()) . " + 365 day"));You can make these changes using the WordPress plugin editor:
wp-admin/plugin-editor.php?file=aboss_wordpress-master%2Flib%2Faboss%2Fapi%2Fevents.php&plugin=aboss_wordpress-master%2Faboss_events.php
6. Still Having Issues?
If none of these steps resolve the problem, feel free to contact us via Support Chat, and we’ll help you investigate further.