Troubleshoot settings to recover missing shows in ABOSS
Sometimes, shows may not appear in your dashboard. This guide will walk you through the necessary settings to help you find them. In most cases, the issue lies within your settings. If these steps don’t resolve the problem, feel free to contact us via Support Chat.
Table of Contents
Permissions Are Not Set
Shared Events Are Not Shared
Dashboard Settings Are Off
All Projects
Dashboard Settings
Deleted Items
1. Permissions Are Not Set
Go to Office.
Navigate to Project Management.
Find the project and open it. Then, go to the Users section.
From here, you can grant yourself and your team the necessary permissions.
2. Shared Events Are Not Shared
If you’re looking for events shared by another Agency or Artist PRO, check that the other party has their sharing settings configured correctly. Ensure they are actively sharing data with you.
3. Dashboard Settings Are Off
a. All Projects
In the top left of ABOSS, you’ll find All Projects. If it's set to “All Projects,” the system shows all projects you have permissions for. If it’s set to a single project (e.g., "Work in Progress"), only the shows from that project are displayed. To view all projects or select another artist, click the arrow to choose.
If the project you are looking for doesn’t appear at all, check with your team member—there may be an issue with your permissions.
b. Dashboard Settings
Below are the dashboard settings, explained from left to right:
Dates Are Incorrect: Ensure that the correct dates are selected.
Status Is Clicked Off: If an event is missing, make sure all statuses are clicked on. Sometimes, travel items or other statuses may be toggled off by mistake.
Shared Events Button Is Off: To see events shared by other agencies or artists, ensure the Shared Events button is switched ON. This will display all shared events.
Search Filter Is Not Set Correctly: Check if any search filters are preventing you from finding the right events.
Select Project Doesn’t Include All Projects: If working from All Projects, check that the project(s) you are searching for are selected.
Incorrect Columns: If you need to see specific information, like Ticket Sales or WHT, make sure the appropriate columns are selected.
4. Retrieving Deleted Items in ABOSS
If an item is deleted in ABOSS, it can be easily restored from the Deleted Items section. Navigate to Office:
Navigate to the History menu, and click on Deleted Items to view the list of recently deleted items.
You can browse through the list of deleted items, search for the one you need, and simply restore it by clicking 'Undo'.
