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Events won't show on the website
Events won't show on the website

First aid when your website doesn't show your show dates

Geertje avatar
Written by Geertje
Updated over a week ago

Showing your events on your website is a very useful tool to get the most out of your Calendar. But it's super annoying when you can't figure out why your website doesn't show your dates.

This article will help trouble shoot! Walk through all the possible solution one by one

1. Set event public

The easiest mistake and therefor solution is to check if you did set your event(s) public. Check in the event if your event is public - on the bottom left.

If the switch is like this, the event is not public and therefor will never show on your website.

Switch to set public and check on your website is it works. It might take some time, you can try force updating.

Check out this article for more info on this subject.

2. ID's filled out correctly

Let's check out the settings.

If you are working from Agency, you need the Agency ID (find it in the weblink) and the Project ID (find it in Office > Project Management).

If you are working from Artist, you would only need the Artist ID (find it in your website behind projects/).

When working with the Wordpress-plugin, make sure you chose the right system: either Agency or Artist, and the codes connecting to it.

So for Artist, you would only need to fill out the Artist ID.

For Agency, fill out the Agency ID. In the short code you can fill out the Project ID.

3. Authentication Token

To get your Auth Token, check out this article.

The Authentication Token is connected to a user. If the user has permissions for a certain project, it's possible show these events on a website. If the user doesn't have the permissions, the events won't show on the website.

If for example, for a weird reason all your dates disappear at once from your site, there is a good change the user with the auth token has been deleted or it's permissions have been removed.

Use the token of another user to get access again.

4. User rights

When you checked all of the above, there might be a problem is permissions. The user where you're taking the auth token from, must have the correct permissions for this project. That means that there must be at least View-permissions on events.

Check out more on permissions for Agency and Artist.

5. Only dates one year ahead are shown

This requires some coding, don't get scared.

By default the plugin shows only dates one year from now. You can manually edit this file on your server:

and change the number of days

`$to = date('Y-m-d', strtotime(date("d-m-Y", time()) . " + 365 day"));`

You can do that in their admin:

use this to get to the plugin editor in WP

wp-admin/plugin-editor.php?file=aboss_wordpress-master%2Flib%2Faboss%2Fapi%2Fevents.php&plugin=aboss_wordpress-master%2Faboss_events.php

6. Other

All of this didn't help? Please find us on Support Chat so we can take a deeper dive.

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