If you're attempting to export a PDF or XLS file from ABOSS and it doesn't seem to work, the issue might be due to your browser blocking pop-ups. Here's a step-by-step guide to adjust your Google Chrome settings to allow pop-ups and ensure a smooth file export process.
Step 1: Check for Pop-up Blocker Notification
Look for an icon with a red "X" in your browser's address bar. This indicates that pop-ups are being blocked.
Step 2: Access Pop-up Settings
Click on the green "Lock" icon located in your address bar.
A dropdown menu will appear. Here, you can adjust your pop-up settings. If you don't see the 'Pop-ups' option directly, click on 'Site settings'.
Step 3: Change Pop-up Permissions
Ensure that the pop-up settings are set to "Allow". This will permit ABOSS to open new windows (pop-ups) as needed for file exports.
Step 4: Refresh Your Webpage
Reload your webpage to apply the changes. You can do this in several ways:
For Windows users: Press "F5".
For Mac users: Press "Command (⌘)" + "R".
Alternatively, click the refresh icon in your browser.
Final Step: Try Exporting Again
After refreshing, try exporting your file again. The export should now proceed without any issues.
Troubleshooting
If you continue to experience difficulties with exporting files even after allowing pop-ups, please contact our support team for further assistance.
This guide should help you manage your browser settings to facilitate successful file exports from ABOSS.