Finding Missing Invoices
The invoice module is an easy way to keep track of your sent and paid invoices. However, it may sometimes seem like one or more invoices are missing. In most cases, this is due to a system setting being off. This article will guide you through a few steps to help you find them again.
Table of Contents
1. Viewing All Projects or a Single Project
2. Adjusting Your Filter Settings
3. Checking Deleted Items
4. Contacting Support
1. Viewing All Projects or a Single Project
When working in the invoice module, ensure you are viewing the correct project scope.
If you're working from a single project, the module will only display invoices related to that project.
To view all invoices across projects, switch to All projects in the top menu.
2. Adjusting Your Filter Settings
Next, check the filter settings in your invoice list.
Navigate to Invoices from the menu on the left to view all sent invoices.
Ensure your filter settings are correct.
Check the date range and make sure it's not too narrow.
Verify if you're filtering by a specific project or invoice type (such as debit invoices).
Adjust these filters as needed to ensure all relevant invoices are displayed.
3. Checking Deleted Items
If you still can't find your invoice, it may have been deleted.
Go to Office > Deleted Items to view a list of all deleted items.
If your invoice is there, click the Undo button to restore it.
Once restored, the invoice will reappear in your invoice list.
For more information about deleted items, refer to this article.
4. Contacting Support
If your invoice is still missing after these steps, please contact Support for further assistance.